This policy explains how we treat information you provide when you use our website (for example enquiry forms, booking requests, newsletter sign-up, or chat). It is intended to be clear and practical; it does not replace legal advice.
Who we are
Kingstel Hotel operates this website for guests and visitors. For privacy-related questions, contact us at kingstelhotel@gmail.com or +233 31 229 0511.
Information we may collect
- Contact and booking details you enter in forms (such as name, email, phone, dates, party size, and messages).
- Newsletter email address if you subscribe.
- Technical data that browsers and hosting typically provide (for example IP address, browser type, and approximate region), including through analytics or advertising tags if enabled on the site.
How we use it
- To respond to enquiries and process booking or conference requests.
- To send operational messages related to your request (for example confirmation that we received it).
- To improve the website and understand how it is used, where analytics are enabled.
We do not sell your personal information.
Services that help us run the site
Email delivery, forms, maps, fonts, or analytics may be provided by third-party services (for example email delivery providers or Google). Those providers process data under their own terms and privacy policies. We choose reputable services and use them only as needed to operate the website and communicate with you.
Cookies and similar technologies
Our site may use cookies or similar technologies for essential functionality, preferences, or measurement. You can control cookies through your browser settings. If advertising or analytics tags are present, they may set additional cookies as described by the relevant provider.
Retention
We keep enquiry and booking-related information only as long as needed to handle your request, meet legal or accounting obligations, or resolve disputes, unless a longer period is required by law.
Your choices
You may ask us to correct or delete certain information we hold, subject to legal exceptions. Contact us using the details above.
Changes
We may update this page from time to time. The “Last updated” date at the top will change when we do.
For how booking requests and confirmations work in practice, see our Booking information page.